Fcm99 Privacy Policy – How We Protect Your Information
This privacy policy explains how the fcm99 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and responsibilities.
Last updated: 2026. Applies to all registered users at fcm99.bet.
Information We Collect
When you register and use the fcm99 platform, we collect several categories of information to keep the platform running smoothly and securely. This information is collected directly from you or automatically as you use the platform.
Account information includes full name, date of birth, email address, phone number, and the password you set during registration. This information is required to verify your identity and keep your account secure.
Device and browser information includes device type, operating system, IP address, browser type, and access time. This data is used to detect suspicious activity and ensure the platform runs smoothly across all devices, including Android smartphones and iPhones.
Payment information such as deposit method details used (FPX, Touch 'n Go, or local bank transfer) are recorded in a secure format. All transactions are processed in Malaysian Ringgit (RM / MYR). Full account numbers or card details are not stored directly on fcm99 servers.
Usage data covers betting records, game history, session duration, and in-platform interactions. This data is used to improve the user experience and evaluate the effectiveness of promotions.
Why Your Data Is Used
Account information is used to verify user identity, prevent fraud, and ensure every transaction is processed to the rightful account owner.
Usage data helps the fcm99 team understand usage patterns, identify technical issues, and develop new features better suited to the needs of Malaysian users.
Contact information is used to send important account notifications, relevant promotions, and platform updates. Users may opt out of promotional communications at any time.
Transaction details are required to accurately process MYR deposits and withdrawals, and to maintain financial records for internal compliance purposes.
Account records and transaction history allow the fcm99 support team to resolve queries faster and more accurately, without asking users to repeat information.
In certain circumstances, fcm99 may be required to retain or disclose information to comply with legal obligations or valid court orders.
Cookies & Usage Tracking
The fcm99 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you browse our platform.
Fcm99 uses several types of cookies:
- Session cookies — keeps you logged in during an active session so you don't have to re-enter your password each time you navigate to a new page.
- Preference cookies — saves your preferred language and display settings so your next visit feels right at home.
- Analytics cookies — collects anonymous data on usage patterns to help us understand which parts of the platform are most frequently used.
- Security cookies — helps detect unauthorised access attempts and keeps your account protected.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. fcm99 does not use cookies to collect personal information without your knowledge.
Data Storage, Security & Sharing
Storage & Security
All personal information is stored on servers protected by SSL encryption and strict technical security measures. Access to user data is limited to authorised personnel only, and every access is logged for internal audit purposes.
Fcm99 retains your data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
Third-Party Sharing
Fcm99 does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following situations:
- Payment service providers that process your MYR transactions.
- Game providers that power the Live Casino and table game platforms.
- Authorities where required by law or court order.
- All third-party partners are bound by strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As an fcm99 platform user, you have several rights regarding your personal data, all of which we fully respect:
- Right to access — You may request a copy of the personal information we hold about you at any time through customer support.
- Right to correction — If any information we hold about you is inaccurate or out of date, you have the right to request a correction by contacting our support team.
- Right to erasure — You may request account closure and deletion of your personal data, subject to applicable legal obligations and platform terms.
- Right to object — You may opt out of promotional communications at any time by contacting support or through your account settings.
- Right to data portability — You may request a copy of your data in a machine-readable format for personal portability purposes.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated through the platform. Continued use after changes are published constitutes acceptance of the latest version.
For any enquiries regarding data privacy or to exercise your rights, please contact the fcm99 support team through the in-platform support channel after logging in, or by email at: [email protected]. You may also visit the FAQ for answers to the most frequently asked privacy questions.
Related Policy Links
Contact Privacy Support
Support is available 7 days a week in both Bahasa Malaysia and English.